Refund and Return Policy for CrochetSoft
Last Updated: [Date]
At CrochetSoft, we are committed to providing high-quality digital products and a satisfying customer experience. Please read our Refund and Return Policy to understand your rights regarding purchases from our website.
1. Digital Product Policy
All products sold on CrochetSoft are digital, meaning you will receive instant access to download files and resources upon successful payment. As a result, our policy for returns and refunds reflects the nature of digital products.
2. Refund Eligibility
We want you to feel confident in your purchase. Therefore, we offer a 30-Day Money-Back Guarantee under the following conditions:
- Satisfaction Guarantee: If you are not completely satisfied with your purchase, please contact us within 30 days from the purchase date to request a refund.
- Request Process: To initiate a refund, please contact our support team at [email protected] with your order details and the reason for your request.
Note: Refunds may not be granted if:
- The request is made after 30 days from the purchase date.
- The product was purchased as part of a special promotion or discounted bundle, unless otherwise specified.
3. Non-Refundable Circumstances
Refunds are not available for:
- Gift Purchases: Products purchased as gifts or transferred to others are non-refundable.
- Unauthorized Purchases: If you did not authorize the purchase, contact us immediately, but refunds may not be issued in all cases.
- Duplicate Refund Requests: Multiple refund requests for the same order will be denied.
4. How Refunds Are Processed
Refunds will be issued to the original payment method within 5-10 business days from the approval of your refund request. Please note that processing times may vary depending on your bank or payment provider.
5. Contact Us
If you have questions about this Refund and Return Policy or need assistance with a refund, please contact us at:
Email: [email protected]